Main purpose of job

· To provide cost effective administrative and secretarial support to the partner and other senior fee earners in the team in the work of the department.

Key tasks

· Undertake certain elements of fee earning work under supervision. In particular:

· file creation;

· generation of suitable client care correspondence;

· completion of client questionnaires;

· drafting of petition/court documentation;

· attendance at routine directions/interlocutory hearings.

· The jobholder is not designated as a matter handler for file review purposes and does not therefore have her/his own file caseload.

· Deal wherever possible with routine client enquiries and communications.

· Manage the collation of matter start and matter completion data and prepare all claims for costs, referring major matters to costs clerk by agreement with head of departments.

· Deputise for fee earners in their absence, passing urgent issues to another senior fee earner for guidance.

· Co-ordination of the key dates reminder system as outlined in the office manual.

Skills and Experience Required

· You will have previous experience in a customer facing or telephone based role with a strong telephone manner.

· Up-to-date legal knowledge and the ability to work to targets and deadlines.

· It would also be advantageous if you have experience dealing with and have an understanding of Pro-Claim case management system.