The Pre-Litigation File Handler will be responsible for managing a caseload of Road Traffic Accident (RTA) personal injury claims at the pre-litigation stage. You will handle claims from initial instruction through to settlement, ensuring timely progression and delivering high-quality legal advice and support to clients.

Key Responsibilities:

• Case Management:

  • Handle a caseload of pre-litigated RTA personal injury claims, ensuring efficient file management and timely resolution.
  • Assess the merits of claims, gathering and reviewing relevant evidence including accident reports, medical records, and witness statements.
  • Draft correspondence to clients, third parties, insurers, and medical professionals to progress claims.

• Client Communication:

  • Maintain regular communication with clients to provide updates, offer advice, and manage expectations throughout the claims process.
  • Handle client queries professionally and empathetically, ensuring they feel supported during their case.

• Pre-Litigation Process:

  • Follow the RTA Claims Pre-Action Protocol, including drafting and issuing claims to insurers and third parties.
  • Negotiate with insurers and third parties to reach a settlement before the need for litigation.
  • Prepare cases for litigation if necessary, liaising with the litigation team when required.

• Compliance and Documentation:

  • Ensure all work complies with relevant legal standards, internal procedures, and regulatory requirements, including those set by the Solicitors Regulation Authority (SRA).
  • Keep accurate and detailed records of case progression, client interactions, and key documents on the case management system.

• Collaboration:

  • Work closely with medical experts, engineers, and other legal professionals to build strong cases.
  • Support and liaise with other team members to ensure smooth case progression and knowledge sharing.

Skills and Experience Required:

• Legal Experience:

  • Proven experience handling personal injury claims, particularly RTA claims, in a pre-litigation context.
  • Familiarity with the MOJ Portal process and RTA Pre-Action Protocol.

• Client-Focused:

  • Excellent communication and interpersonal skills, with the ability to provide clear advice and support to clients.
  • Demonstrated ability to manage client expectations and handle sensitive situations with professionalism.

• Case Management Skills:

  • Strong organizational skills with the ability to manage multiple cases simultaneously.
  • Attention to detail, ensuring accuracy in all aspects of case handling.

• IT Proficiency:

  • Familiarity with case management systems and legal software for handling personal injury claims.

Qualifications:

• A legal qualification (LLB, CILEx, or equivalent) is desirable but not essential, provided the candidate has experience in pre-litigated personal injury claims.
• Prior experience handling Road Traffic Accident claims is highly preferred.