MAIN DUTIES

To maintain a basic caseload of around 180 Housing Disrepair Pre Lit/Litigated cases. This will include complying with the Housing Disrepair pre action protocol, assessing liability, drafting court documentation, issuing court proceedings via Part 7 CPR, complying with court directions, document and letter creating in addition to the use of the telephone/email, review of RICs report, review of medical records, collation of special damages, collage of medical evidence, submission of full details, negotiations and settlements. 

• To comply at all time with the case management system and be responsible for the maintenance and accuracy of its information.
• To comply with all key dates including court directions, limitation and hearing dates.
• To be responsible for the pro-active maintenance of their own task pad.
• Identify any complications within their caseload and immediately refer to their team leader.
• To assess liability and make an initial assessment of special damages.
• Contact clients by telephone and maintain regular and pro-active telephone contact with clients as required by our SLA’s.
• To demonstrate an ability to work to deadlines and be self-sufficient.
• Be able to achieve financial and administrative targets on a monthly basis as set by their team leader.
• Demonstrate a flexible approach to work, including hours of working.
• To demonstrate a commercial awareness and a pro-active approach to all aspects of work.
• Demonstrate the ability to work effectively as part of a team, while maintaining responsibility for their own caseload.
• To comply with Lexcel and/or client service standards, client care and protocols.
• To demonstrate IT literacy by utilising a full range of internal and external systems inclusive of MS Outlook, MS Word and Pro Claim.
• To demonstrate effective planning, organisation and decision making skills and work to deadlines and time limits.
• To assess liability under the supervision of your Team Leader.
• To ensure that appropriate communication methods are utilised to ensure case progression.

MAIN TASKS

• Comply with Pre Action Protocol for Housing Disrepair Claims
• Assessing Liability
• Reviewing RIC’s report – Valuing Damages and Repairs
• Drafting Court Documents
• Issuing Part 7 Court Proceedings in accordance with the Company guidelines
• Complying with Court Directions
• Monitoring Limitation in accordance with the Company guidelines
• Reviewing & Valuing Medical Reports
• Collating Special Damages
• Dealing with incoming emails and acting upon the same appropriately
• Working on an individual caseload using Proclaim effectively.
• Chasing relevant parties for required information in order to progress the claim
• Dealing with incoming post. This could involve indexing post, actioning it, or transferring to the team who are dealing with the claim.
• Working within the firms SLA’s at all times